Return & Refund Policy

General Return Policy

We Trust That You Received Our Product In Excellent Packaging And Top-Notch Quality. If You Find The Need To Return Any Item, We Provide The Following Options:

We Are Delighted To Offer A Refund Or Exchange For Products Returned In Fully Resalable Condition (Unopened And Unused) Within 7 Days. You Have The Choice Of Either:

Returning To Customer Services (A Shipping Charge Of 10 AED Within The UAE Will Be Deducted From The Refund). Returning The Product To Your Nearest Store For An Exchange Or Refund. If Opting For A Store Return, Please Bring Your Proof Of Purchase* Received Via Email When Your Order Was Dispatched. Store Returns Must Be Completed Within 15 Days, And The Product Must Be Unused And Unopened.

Should The Product Be Returned In A Condition That Is Not Fully Resalable Or With Damaged Packaging, We Reserve The Right To Decline A Refund Or Exchange. This Does Not Impact Your Statutory Rights. Gift Wrap Charges Will Not Be Refunded For Unwanted Items Or Changes Of Mind. To Arrange The Return Of Unwanted Items, Contact Customer Service For A Free Post Returns Label.

Refunds

When Returning Goods To Customer Services Or In-Store, Refunds Will Be Credited To The Same Payment Method Used In The Original Order. The Refund Amount Will Match The Price Paid When The Order Was Placed And Will Be Processed Only Upon Receiving The Returned Item.

IF PRODUCT IS DAMAGED We Strive To Ensure Your Product Arrives Accurately And In Perfect Condition. In The Event Of Damage, You Can Return It To Customer Services. Contact Customer Care Via Call Or Email To Initiate The Return Process. Alternatively, Return The Product To The Nearest Store For An Exchange Or Refund, Ensuring You Carry The Proof Of Purchase Received Via Email When Your Order Was Dispatched. Upon Receipt, A Full Refund Will Be Issued. No In-Store Returns Are Possible Without Proof Of Purchase.

IMPORTANT NOTE: Please Carefully Inspect Your Order, As Used Or Opened Fragrances CANNOT Be Returned Under Any Circumstances. A Shipping Fee Will Apply To The Return Or Exchange Of Unused Products.

IF YOU RECEIVE THE WRONG PRODUCT In Case Of Receiving The Wrong Product, Contact Our Customer Services Team At +97143249481 To Arrange A Return, Refund, Or Replacement. Alternatively, Email Them At sales@mosaptrading.com, Including Your Name, Email Address, Order Number, Product Code, And Reason For Return. Clearly State Whether You Prefer A Refund, Exchange, Or Replacement.

Refunds, Exchanges, Or Replacements Cannot Be Processed Until We Receive The Product Back. We Recommend Obtaining A Proof Of Postage Receipt When Sending The Item. Ensure All Returned Items Are Complete, Unopened, And Resalable With Original Packaging.

If You Wish To Exchange An Item At The Store, Call In Advance To Confirm Stock Availability, As Certain Lines May Not Be Available In All Stores, And Products May Run Out Of Stock During Peak Times.

Please Be Aware That If The Returned Product Is Not Fully Resalable Or Has Damaged Packaging, We Reserve The Right To Refuse A Refund Or Exchange. This Does Not Affect Your Statutory Rights.

How Refunds Are Processed

Refunds, Whether Through Customer Services Or In-Store, Will Be Credited To The Original Payment Method. The Refund Amount Corresponds To The Price Paid During The Order Placement And Will Be Finalized Upon Receiving The Returned Item.

PROOF OF PURCHASE Online Customers Will Receive A Proof Of Purchase Email Upon Order Dispatch. This Email Is Necessary For Processing Returns At Our Stores, As Returns Cannot Be Facilitated Without It.