Shipping Policy

At Mosap Trading , we strive to provide fast and reliable delivery across the UAE. Below are the details of our shipping options, carriers, and procedures.

Shipping Option

1. Standard Shipping (2-5 working days): AED 10
2. Free Standard Shipping: Available for orders over AED 250

Shipping Carrier

We partner with trusted carriers for deliveries:

1. Professional 
2. Emirates Post
3. Aramex

Order Processing

1. Orders placed before 12 PM UAE time will be processed and shipped the same day.
2. Orders placed after 12 PM UAE time will be processed the next business day.
3. Please note that orders are not processed on public holidays or weekends.

Tracking Information

Once your order is shipped, you will receive a tracking number via email to monitor your package.

Lost or Damaged Packages

In the rare event of a lost or damaged package, please contact us within 3 business days of the expected delivery date. We will assist in investigating the issue with the carrier.

Return Shipping

If you need to return an item, customers are responsible for return shipping costs as per our [Return and Refund Policy].

Estimated Delivery Times

UAE: 2-5 working days depending on the shipping option selected.

Shipping Restrictions

1. We do not ship to PO boxes.
2. Deliveries to certain remote areas may not be available. Please contact us for more information on restricted delivery locations.

Public Holidays

Our shipping operations may be affected during UAE public holidays, which could result in delays. We will notify you if this affects your delivery.

Changes to Shipping Policy

We reserve the right to update or modify this shipping policy at any time without prior notice. By placing an order through our website, you agree to this policy.